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Items are non refundable unless faulty or damaged. We will offer to replace or re-make your items first, they must be returned un-used. We do not cover return postage nor refund any postage fees.

Please always check your spelling for personalisation as refunds will not be issued if you have made a spelling mistake. I can assume there is a mistake when names are spelt different ways. If however I have made a mistake I will always replace this product and dispatch it ahead of any other orders.